Privacy policy

This Privacy Policy describes how Spmarkt (the "Site", "we", "us", or "our") collects, uses, and shares personal information when you visit, contact us, or make a purchase from spmarkt.com.

Information we collect

Device and usage information. We may collect information about your browser, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site. We use this information to load the Site correctly, improve the shopping experience, prevent fraud, and understand site performance.

Order information. When you place an order, we collect information needed to process and fulfill the order, such as your name, billing address, shipping address, email address, phone number, payment confirmation details, products ordered, and order history.

Customer support information. If you contact us, we may collect the information you provide, including your message, order number, product details, photos, videos, or other information needed to help resolve your request.

How we use personal information

We use personal information to operate the Site, process payments, fulfill orders, arrange shipping, provide invoices and order confirmations, respond to customer support requests, screen orders for risk or fraud, improve our products and services, and send marketing communications where permitted.

Sharing personal information

We share personal information with service providers that help us operate our store and fulfill our services. For example, we use Shopify to power our online store. You can read more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.

We may also share personal information with payment providers, shipping and logistics partners, analytics providers, email service providers, and professional advisers where necessary to operate our business. We may disclose information if required by law, legal process, or to protect our rights, customers, or business.

Behavioral advertising and analytics

We may use analytics and advertising tools to understand how customers use the Site and to show relevant marketing. You can opt out of some targeted advertising through the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/ or through the settings offered by each advertising platform.

Cookies

We use cookies and similar technologies to keep the Site working, remember preferences, support checkout, measure performance, and improve the shopping experience. Most browsers let you control or block cookies through browser settings. Blocking cookies may affect parts of the Site or checkout.

Data retention

We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records. You may contact us to request access, correction, or deletion of your personal information, subject to applicable law.

Your rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information. If you would like to exercise these rights, please contact us using the contact details below.

International transfers

Because we use Shopify and other service providers, your information may be processed in countries outside your place of residence. We take reasonable steps to work with service providers that protect personal information in accordance with applicable law.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can request deletion.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page.

Contact

For more information about our privacy practices, questions, or complaints, please contact us by email at support@spmarkt.com.